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Call Centers

"Call Centers" is a descriptor in the National Library of Medicine's controlled vocabulary thesaurus, MeSH (Medical Subject Headings). Descriptors are arranged in a hierarchical structure, which enables searching at various levels of specificity.

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A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.


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This graph shows the total number of publications written about "Call Centers" by people in this website by year, and whether "Call Centers" was a major or minor topic of these publications.
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